One Time Happy Customer - No Longer A Customer - Thanks BOA

I had been a very happy customer of Bank of America for over 18 years, until Monday, August 1st, 2011, when BOA turned my world upside down.

I went online that evening to check my balance and it was not showing my checking or savings account.  So I picked up the phone and called customer service and they proceeded to tell me that my accounts had been closed due to being compromised.  They gave me a different number to call.  I called that number immediately and they were closed until 9AM CST.  I called right at 9AM sharp and stayed on hold for at least 20 minutes prior to speaking with their associate.  Well here is where it really goes down hill.  I was informed our accounts had been closed due to my husbands SSN being incorrect.  I was shocked, they proceeded to tell me they had sent a W-9 to my home in January and how nice they had been to give me until August 1st to correct this issue. I had never received anything from BOA informing us that there was a issue of any type with our accounts.  BOA has my email address and they did send plenty of junk emails, they never sent me an alert via my online banking, they never mailed anything to my home, never gave us a call, nothing, nothing at all, they just closed our accounts without any regard on how this would affect us. 

As the call progressed the more shocked I became.  I explained to them that we had called them in June due to my husbands debit card not working, and we were told at that time it had been reported lost or stolen, which we hadn't done and as it turns out wasn't the case at all.  Never once did they mention there was a problem with our accounts. I have now discovered that BOA had suspended my husbands debit card at that time so we would call to get the SSN issue corrected.  HELLO, does the right hand know what the left hand is doing, nope not at all, they just mailed my husband a new card and sent us on our way.

I spoke with 4 different associates during my two calls on Tuesday, August 2nd and not one of them had any interest in helping me.  My accounts remain closed, but I can open new ones with them, LOL, like thats going to happen, and I sure won't be banking with them EVER again. All 4 of they associates told me there was no way for me to get the money in my accounts as they intended on mailing me a cashiers check today, Friday, 5 days after they closed my account.  Well quess what, I went to a branch and demanded they give me my money, and I will admit the associate at the branch was very nice, and she did get my money for me. 

At this point, I can't get any statements, as I kept them online, I can't get any of my bill pay information.  I am going to have to spend alot of time now trying to contact all my service providers and have them stop either sending my bills to BOA and/or stop taking the automatic payments from that account, what a PITA. 

I will do all I can to get this information out to as many people as I can.  BOA had no right to do what they did and then to just flat out not care and have no regard for a long term customer is just shameful.  They get negative stars from me.