Student Loan Process

When I called in to check the status of my student loan they had somehow switched my co-signer to someone that I intended it to be and one associate, Xaviee, even accused me of changing the information myself even though I don't have access to the internal database. The associates I spoke with were so rude to me, I was shocked. They pulled my credit twice without my permission and directly against my wishes. They did not document any conversation they had with me in their internal system so whenever I called, no one knew what was going on with my file. Even the managers didn't follow up with what was promised. They left me helpless just a few weeks before school started because they made a clerical error and refused to admit it!!