Knowledgeable And Personable Customer Service!

I'm shopping for bank CD's (because my credit union rate is quite low) and am worried about accountability in online banks, despite the higher rates. So, I'm on this review site and feel compelled to put in a big "plug" for American Express (Amex)! For 40 years, I've used the same top-rated non-profit Patelco Credit Union, with a fantastic free financial advisor, for most of my money mgmt because of "issues" with the big banks. I've also been a faithful believer in the Nordstrom philosophy for about 40 years! I opened an American Express card (via Costco) about a year ago and had a merchant-related scam-type problem, which Amex was absolutely fantastic in handling it expeditiously and very professionally. A few weeks ago, I opened an Amex money market account - and I was extremely impressed by the immediate availability of high-level cordial competence of the American Express rep who explained all the ramifications, pros and cons, and important points involved with whether placing a large sum in a money market was the best financial move, given my circumstances. WOW . . . I found my norstromesque online bank! They may not be offering the best prices, but I can depend on their integrity and premium quality service. Hard to put a price on my peace of mind. (I just opened an Amex 36-month CD online, but had to call the toll-free number three times for "live" help; they shine, once again! All three reps were expeditious, knowledgable, and personable! Amazing:))