Thursday, August 18, 2011 - 5:32 AM

Mail-In Deposit Issues

(1 stars)

I am AGAIN having issues with PenFed concerning deposits that I mailed to them. They have been really very slow to post my deposits in the past and this time it is 13 days from when I mailed to a branch 200 miles away and still not posted to my account. I could have driven there in 3 hours. Does not seem to concern them too much --I emailed to report a possible security issue and no responxe to that. Mail sent 1500 miles away the same day has been received several days ago.

Pen Fed will not confirm after 3 requests that the address I mailed to listed on their website is valid for mail deposits.

Very bad customer service on this matter.

anyone else have this problem ?

Chances that it is a postal issue is highly unlikely --- I have NEVER not had any mail not get to where I sent it.

diamondx43 posts since
Jan 19, 2011
Rep Points: 99

1. Thursday, August 18, 2011 - 3:21 PM

update; No answer at the Ft. Hood , Texas branch phone. 254-519-7641 is the number I have ---anyone know if this is correct ?

I am really starting to have some serious concerns about penfed ----- phone calls not answered -not even a answering machine -, deposits lost, worthless replies to email qusetions and sometimes no repliy ------the possible security issue I informed them about has gone unanswered. Whether it is or isn't a legitamate security issue --it surely should be responded to.

It sure seems that they are not at all concerned with their customers -in fact it is evident.

diamondx43 posts since
Jan 19, 2011
Rep Points: 99

2. Thursday, August 18, 2011 - 3:38 PM

diamondx,

I've only ever used the Alexandira VA address. I've never used a branch to mail a deposit.

Here are the mailing addresses for deposits:

If you are already a member and would like to make a deposit or loan payment:
Pentagon Federal Credit Union Box 1400 Alexandria, VA 22313-2000	Pentagon Federal Credit Union Box 247009 Omaha, NE 68124-7009

emory15 posts since
May 26, 2011
Rep Points: 48

3. Thursday, August 18, 2011 - 3:59 PM

emory -- are you the one who from penfed has been sending me worthless information. ????????? !!!!!!!

My issue is not with any future deposits --there will not be any ----- but with a current issue.

I sent my deposit to a local branch thinking it would arrive in a couple days --it's only 200 miles away --- instead of mailing it across the country and waiting.

diamondx43 posts since
Jan 19, 2011
Rep Points: 99

4. Thursday, August 18, 2011 - 9:57 PM

diamond,

No, I am only affiliated with Penfed as a member.

Have you tried phoning Penfed's published customer service number, available seven days a week?

at 800-247-5626. Toll free in the U.S.

Monday - Friday: 7:00 am to 1:00 am Eastern Time
Saturday - Sunday: 8:00 am to 1:00 am Eastern Time

My point in publishing Penfed's mail-in deposit information was to suggest your error in sending the deposit to a non-dedicated address. I would guess the branch sent your deposit to one of the addresses I previously listed above. Good Luck.

emory15 posts since
May 26, 2011
Rep Points: 48

5. Friday, August 19, 2011 - 6:07 AM

What good are branch offices that can't handle a simple deposit ? Mail in OR walk in. Deposits have to be made in Omaha ?--- gonna piss off a lot of people that don't have the time to drive there.

diamondx43 posts since
Jan 19, 2011
Rep Points: 99

6. Monday, January 16, 2012 - 2:49 PM

i am so disgusted with PFCU. I have filed a complaint with BBB. I live in Fred, Va, (70 miles from Alexandria!) I send my deposits via mail and it takes forever and I never get a satisfactory answer from these idiots. The last straw came with I ended up with an NSF for a very large automatic debit that came 6 days after I mailed the deposit to an address 70 miles away! Did not post for 3 more days after that. I am currenly on my 9th day of waiting for this latest mail in deposit. I want to know what happens to my money from the day they receive it until a good 7-9 days later when they post it. Not that it matters, but we have alot of money with them including many cd's, iras money markets and a half million dollar mortgage. I'm ready to take everything out of there.

customerinva1 posts since
Jan 16, 2012
Rep Points: 3