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How Long Will The Ally Bank Site Be Down?

Thursday, August 18, 2011 - 8:42 PMAlly Bank - Details
Ally Bank site has been down for hours. Any one know when they will be coming back up?
4
ShorebreakShorebreak2,365 posts since
Apr 6, 2010
Rep Points: 12,596
1. Thursday, August 18, 2011 - 8:49 PM
This is all you get when trying to go to your account...

 

Ally Online Banking is temporarily unavailable.

If you have any questions during this outage we are available at 1-877-247-ALLY (2559).

We apologize for the inconvenience.

 

 
2
ShorebreakShorebreak2,365 posts since
Apr 6, 2010
Rep Points: 12,596
2. Thursday, August 18, 2011 - 9:16 PM
It was pathetically slow yesterday - I tried different browsers to no avail, but finally got the job done, barely. Apparently they're trying to fix some issues that cropped up...
3
darkdreamer4udarkdreamer4u174 posts since
Jun 11, 2010
Rep Points: 630
3. Thursday, August 18, 2011 - 9:29 PM
Thanks darkdreamer4u.

I got through to one of their CSR on the phone. Basically they hope to be up Friday morning but they can't guarantee it.  Very bad PR for their business.
2
ShorebreakShorebreak2,365 posts since
Apr 6, 2010
Rep Points: 12,596
4. Thursday, August 18, 2011 - 9:39 PM
Thanks darkdreamer4u.

I got through to one of their CSR on the phone. Basically they hope to be up Friday morning but they can't guarantee it.  Very bad PR for their business.

Bad PR yes. I almost panicked because I needed a statement for closing on a home - fortunately, I got it eventually, phew!
2
darkdreamer4udarkdreamer4u174 posts since
Jun 11, 2010
Rep Points: 630
5. Friday, August 19, 2011 - 10:33 AM
The site is still down. They can't give an estimated time of a fix. It sounds like they are clueless. One can only do transactions over the phone or use a paper check. They should start pulling all their ads about how great their internet banking is. It's all malarkey.
4
ShorebreakShorebreak2,365 posts since
Apr 6, 2010
Rep Points: 12,596
6. Friday, August 19, 2011 - 10:42 AM
It's back online as of now (11:40 EST), but still a bit sluggish. However, access to my accounts is restored.
1
darkdreamer4udarkdreamer4u174 posts since
Jun 11, 2010
Rep Points: 630
7. Friday, August 19, 2011 - 10:49 AM
Don't count on it. I just got done chatting with an associate. They are updating their site now and said it will be up and down in spurts. I won't bother trying until later on today. Cheers.
1
ShorebreakShorebreak2,365 posts since
Apr 6, 2010
Rep Points: 12,596
8. Friday, August 19, 2011 - 12:52 PM
Finally I was able to logon and it was at normal speed.
1
ShorebreakShorebreak2,365 posts since
Apr 6, 2010
Rep Points: 12,596
9. Saturday, September 3, 2011 - 10:17 AM
I went into a local bank and opened up an account on 8/19/11.  As of today I have cleared out all but $20 of a total of $55,000 between checking and savings.  When I contacted Ally on 8/18 I received the same information as shown above.  I told Ally this was unforgivable for Internet banking -- with no brick and mortar locations to visit to resolve any issues.  They gave no apology and no estimated time when the problems would be resolved.  Good bye Ally -- even with the higher interest rates--they need to realize that we need to take care of business.
6
jeffmonahanjeffmonahan2 posts since
Sep 3, 2011
Rep Points: 27
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