No Flexibility

I exchanged $31 worth of Euros at the Wells Fargo Windy Hill branch in Marietta Ga. Of that $31 I exchanged $6 in Euro coins without a problem.  I was given a receipt and US cash. 1 week later I was called and told that the bank did not exchange coins and the teller should not have accepted them. They asked me to drive back to the branch (15 miles away from my house) to pick up the coins and that my account would be debited. Mistakes happen and I was not upset at the teller for making a mistake. What I can not understand is that the branch manager did not have the autonomy to make a decision based on customer service. I work in a customer service environment and if any of my employees or myself made a $6 mistake I would write it off in a second. It is insulting to call a customer and ask them to drive 15 miles for a small mistake that was made by your company! I don't care about the $6. I do care that my financial institution is unable to make a mistkae right.

I have been thinking about leaving Wells Fargo for a credit union and this just pushed me over the edge!