How Should Banks Notify Paperless Statement Customers Of Changes?

When a growing number of bank customers go paperless and statement-free, is notifying them of new fees or policy changes only on their statements enough? Becky doesn't think so. She's annoyed that Key Bank instituted a $9 per month fee on some accounts recently, but only announced it on the statements that, thanks to online banking, she has no reason to pay attention to.

How Should Banks Notify Paperless Statement Customers Of Changes? - The Consumerist