The Worst Choice Ever!

I wish I could give "negative" stars to Smartypig.  Even one star is too many.  There is nothing smarty about this pig. 

My account has been locked for a week now for the reasons that I don't know.  I am not even provided any explanation.  Each and every time I contact the customer service, I am told that the account is being "reviewed" by BBVA (the "real" bank that SmartyPig operates with), and that someone is going to contact me.  That's all I got!  Even Smartypig is unable to get into my account, and they don't know what BBVA is doing.  Not only I can't get any explanation from Smartypig, they also don't provide any contact information where I can seek an explanation.  My money is being held up by someone for some reason and I am denied to have access to it!  Is this legal?!  In any case I deserve an explanation, which would be provided If I had chosen a reliable financial choice over Smartypig.

As of now (after a week), noone has gotton back to me yet, and Smartypig is (apparently) unable to do anything until BBVA gets back to them (or to me).  All I have been told is to wait.  Why and how long, no clue...  I didn't know Smartypig was just a puppet company of a bank, with no power over that bank.  I would certainly have never chosen Smartypig if I had known I could be locked out of my own account indefinetely for the reasons that even the Smartypig customer service is unaware.

I am currently planning to contact BBVA (found the contact info in Google).  I am also considering to pass this issue to an attorney.