Disappointed

A member since 1995 w/Credit Score of 815, no late paments and only $1,000 debt.  I stayed w/this small guy to support it, instead of Mega Banks; however, as other customers and after 45 min in waiting (several times), the FCU was unable to give me a personal loan.  Also, in the past while trying to solve claims charges, they never get back to me, and $ was not returned (only $30).   Next step: yes, I'll move with a bigger bank, despite my effort to support the little guys.