Tuesday, August 30, 2011 - 10:46 AM12 Year Customer Has Enough
Wells Fargo Bank 
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1 stars)
I opened my account with Wells Fargo in Jan 1999, although it may still have been NorWest then. It was free checking, then they started charging for the cancelled checks sent with the statements. I finally got tired of paying that, and just got copies. Then I opted for online statements only. I hadn't really had too many problems with them, other than a lack of common sense in their lobbies - I got so tired of waiting in line to deposit my check (my employer did not have direct deposit), while morons got up there and said, "Do you have a pen?" and proceeded to waste 20 minutes filling out their stuff that should have already been filled out - they have several places to do it BEFORE you get up there. I went off on one of the tellers about it one time and they finally put a sign up to have your stuff ready by the time you get to the teller. But then I got direct deposit and didn't have to deal with it. I did notice that they changed tellers quite frequently. So a year or so ago I got a check from Paypal for $149.94. I filled out my deposit slip (correctly) and went through the drive thru. I didn't look at my receipt until a couple of days later - they had deposited the check as $194.49. So I went online to see if they had corrected it (you would think they would not have balanced at the end of the day), but nope. So I emailed them to make the correction and that if Paypal gave me any trouble, they were in for it. About a week later I received a letter in the mail acting as though THEY had caught the error, and is if it were MY fault, not theirs, and they had taken the trouble to correct it. Nowhere did they say sorry, or thanks for notifiying us. But...I let it go.
Then I get an important notice - Effective Sept 12, my "free checking" is no more. I will have to keep $1500 at all times (so that WELLS FARGO can have access to and play with MY money - but I can't), OR, I will have to have at least one $500 direct deposit per "billing cycle." Since I only get paid once per month, and it may be on the 24th, 25th, or 26th - or who knows, maybe on the 23rd, 27th or 28th - I'm sure they could finagle that so that I would miss their "billing cycle" and I would get a charge - supposedly $7.00 but they will reduce it by $2.00 if I set up "online statements for this account." Which apparently they didn't notice I ALREADY HAVE.
Then, a couple of weeks ago, I went to get some cash out of the ATM drive thru. However, there were 5 cars ahead of me and I thought it would be quicker to write a check and go through the regular lanes. I put my check and my card in, (still 5 cars at the ATM), and wait. And wait. And wait. Finally they send the check back and tell me that I have to endorse the back of my own check, so that THEY can then endorse it. Whatever. So, I remember I have an $11.00 check from ebates and go ahead and deposit that. And I wait. and wait. and wait. Meanwhile, the 5 cars at the ATM are long gone. People are coming and going while I sit there. Strangely, no one EVER gets in line behind ME. The girl on the monitor tells me it will be "just a moment" but they are waiting on other people, NOT ME. I get on the speaker and ask "How long is just a moment?" I've been sitting there 25 MINUTES. She then tells me that she had trouble "scanning" my check but she has called her supervisor and it should be "just a moment." I tell her that is ridiculous and she should have informed me of this a lot earlier. She doesn't care, says the supervisor is there and she will have my stuff out to me. 5 minutes more - I'm about to go inside the bank and cuss them out - she does not come on the monitor and say thanks or anything - she send my cash and my deposit slip - but NOT my ATM card. I'm sitting there looking at my cash and dep slip, and I press the button. Another girl comes on and says, "I have your cash right here!" What? I have my cash in my hand. I tell her I need MY CARD. I have to to send the plastic case back and WAIT again. NEVER AGAIN WELLS FARGO. Hire people with a brain next time, and quit charging me for the privilege of YOU using MY money. I've opened a free checking account with a community bank. I hope EVERYONE leaves Wells Fargo and their money-grubbing, incompetent management.
16
Tawny1 posts since
Aug 30, 2011
Rep Points: 16
1. Tuesday, August 30, 2011 - 4:20 PMNo WELLS Fargo Bank now, had Wells Fargo Bank in CA and what a mess check pending and would put in deposits only to have them hold that check for five to three just in case there is isn't enough money, Money in bank to cover everything. Oh then 25.00 charge for over charge. Big law suite about how they can't charge that much no more then ten and this was in the day before computers! And three months go by and guess what up goes the 25.00 and has been there every since. So much for the Federal Banking Law. Here I am in Texas great State! But Wells Fargo is still the same. We have direct deposit for retirement check, and two SS Checks. All checks use be available that same day the check hit the Bank, now it's not Until midnight, well guess what now it's not until the next day. So they have thousands of other people's money to play with for twenty-four hours. THE frosting on the cake our retirement is in and two days before I deposit 1000.00 to cover air plan ticket's. A few days later I get a call that a former employe Gave some unknown person ALL my information I call right away to be sure that it's a real can. Oh NO we don't see anything, did you give any information , duh No that is why I'm calling you! I want to be sure there is nothing wrong with account, everything is fine. So I go on line after I hang up and see that The 930.00 for the airline tickets are paid it says debit paid. Ok I feel better I fine. Mind you I have been on line checking my Balance since the computer. I check the next day and all my bill pay some take up To 3 to 5 days have all been paid I call how is this since most take 3 to 5 days, Banker well yes that is right, this is the second of the month and I paid those the first and now you show me 930.50 overdrawn. Ah let me see, no everything is fine, wait, wait I checked my account the 930.50 showed paid and my account has been comprised. Ah no I don't see that, by now I' just a wee bit MAD. Two weeks later I received a letter that my account has been ( guess what) comprised in writing form Wells Fargo. So I go to the Bank WITH the letter, well we can't see anything, I shove the letter under His nose read it! So he reads it more then once, oh, oh it was your saving account, oh what a relief for Me since my saving account is connected to my Banking account. Who was the former employer who gave out my SS number, checking number, my home address and phone number, oh we don't know, all you have to do I'd pay us 930.00 yeah right. So I gave them my debit card and my husbands and told them to cut them up and I watched them do that. I told them the account is closed and they told Me we can't close it. Fine I said as far as I am concerned it's close. I told them I was going to let The Federal Banking Commission handle. Oh yes to make everything really good, they SENT me a new Debit card!!!!! Don't go near this Bank!
2
elena1 posts since
Aug 30, 2011
Rep Points: 2
2. Tuesday, August 30, 2011 - 9:09 PMTwice have tried this post:
Please use paragraphs. Thanks, elena.
3
emory15 posts since
May 26, 2011
Rep Points: 48
3. Tuesday, August 30, 2011 - 9:22 PMI forgot to mention my experience with the Wachovia to Wells experience.
We have had accounts with Wachovia (grandfathered) since 196x. We have had free checking, free checks, free lock boxes, and other convenient items with Wachovia.
What I am seeing is Wells overseeing their personnel differently than Wachovia's personnel. Wachovia's personnel was able to be autonomous, but this does not seem to be allowed by Wells. For instance, I requested information with regards to changing to a new lockbox, and the rep needed to inquire as to how to handle this charge. This seemed very odd to me.
1
emory15 posts since
May 26, 2011
Rep Points: 48
4. Wednesday, August 31, 2011 - 9:39 AMI have found a few employees to be very helpful, but in general, WFC is a poor choice. Even worse than BAC. Too large to be able to handle customer service.
Even their telephone support is odd. Cannot verify you as a customer like the other banks. NOooooo - have to jump through their hoops and you better have a current statement or debit card in hand before calling them.
Wachovia was very helpful. WFC is not keeping up. I would also recommend you try a smaller bank, or even better, a good Credit Union that uses shared branches.
4
bobert13 posts since
Jan 16, 2010
Rep Points: 76
5. Thursday, October 20, 2011 - 1:59 AMSounds like you could use some patience and understanding. I would be embarrassed to admit that I was going to cuss an employee out for a mistake, but I guess we all can't be as smart and mistake free as some. I have been happy with wells and instead of blowing up at them I went and discussed my options. I was placed into a great account with no fees or minimum balance requirements. They did not have to mess with any of my direct deposits or drafts to make the change. I am very satisfied and believe anyone that is able to be rational and discuss all the options wells Fargo has would be happy there.
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