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Thursday, September 1, 2011 - 7:56 AM
(1 stars)
Don't Bother...They Can't Even Open An Account Online Right!
M&T Bank (1 stars)I opened my account online about 2 months ago and I am seriously regretting it. They sent me a checkcard right away, but didn't send any temporary checks or even the freaking account number. The idiot customer service reps couldn't even give it to you over the phone and told me that I would have to physically go into a branch to get the account number. So I go into the branch, get the account number, and then call customer service to attempt to set up online banking. Call customer service and they tell me that the account number isn't in the system. So I go back to the branch and ask them what's up? They then tell me I have to make a $25.00 deposit in order for the account to become active. WHY DO YOU THINK I NEEDED THE ACCOUNT NUMBER IDIOTS? So I deposit $25.00 cash to make the account "active" so I can now call customer service.
Mind you, I never received my account number or disclosures in the mail. Not once. About a month or two later I make 4 ATM withdrawals for the first time. Not only do you have to pay the ATM Withdrawal fee, but M&T charges you an addition $2.00 for each withdrawal so instead of a withdrawal just costing the ATM Fee at the ATM its that plus $2.00 from the bank bringing your withdrawal fee to $4.00+ on every transaction. I rarely go to the ATM and realized I didn't take out enough the first go around and had to go back a few times which is something I never do.I call customer service, same rude reps that say it can't be refunded, won't be refunded, and the ATM fee was in the disclosures...the disclosures I never received because they never sent them to me! Basically 4 withdrawals at the ATM cost me about $20 in ATM fees.
Run!! If you DON'T plan on using the ATM, wanting an account number, or even professional customer service representatives, then this is the bank for you. All this is not worth getting so called "free checking" account. I primarily do my major banking with credit unions and decided to open this account because it was close to my office for small deposits I don't feel like going to the credit union for. This bank is the WORST!
Mind you, I never received my account number or disclosures in the mail. Not once. About a month or two later I make 4 ATM withdrawals for the first time. Not only do you have to pay the ATM Withdrawal fee, but M&T charges you an addition $2.00 for each withdrawal so instead of a withdrawal just costing the ATM Fee at the ATM its that plus $2.00 from the bank bringing your withdrawal fee to $4.00+ on every transaction. I rarely go to the ATM and realized I didn't take out enough the first go around and had to go back a few times which is something I never do.I call customer service, same rude reps that say it can't be refunded, won't be refunded, and the ATM fee was in the disclosures...the disclosures I never received because they never sent them to me! Basically 4 withdrawals at the ATM cost me about $20 in ATM fees.
Run!! If you DON'T plan on using the ATM, wanting an account number, or even professional customer service representatives, then this is the bank for you. All this is not worth getting so called "free checking" account. I primarily do my major banking with credit unions and decided to open this account because it was close to my office for small deposits I don't feel like going to the credit union for. This bank is the WORST!
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