Incompetent Mortgage Department

My SIL began dealing with this outfit July 1, 2011, to get a reverse mortgage.  It is now September 2, 2011, and finally last week they ordered the appraisal...9 weeks!!  I contacted MetLife who said once she had her counseling (which was done before beginning with Peoples Bank) the mortgage should have taken no more than 5 weeks and most were done in 2 weeks.  At this point she will be shocked if the mortgage is completed sometime in 2011.  

You call this place, nobody answers the phone, you get voice mail and they never return their calls.  Even a call to the vice president was not returned.  

They are incompetent and if you need a loan in a hurry, be advised you should go somewhere else.