Terrible Customer Service!

At first, I was impressed with ING Direct.  I use another internet bank and I thought the features that ING Direct offered were better... until we began using them.  We access our account from multiple locations and used their person2person payment feature and apparently that triggered some security flags so they locked the account.  We call them up and the security personnel were very rude and obnoxious and wanted us to justify every payment and who it was for... as if it was any of their business!  Needless to say, we are moving our money OUT of ING Direct!