First Niagara...A Nightmare!!!

After receiving a flyer in the mail, I opened an e-checking account with the promise of a 100.00 bonus. It has been a week since they ACH transfered my initial funding to open the account. The funds were withdrawn from my external account the next day but they were never deposited into the new account. After repeated calls to the bank, no one seems to know where the money went!!! The csr tells me she will check on the problem and call me back. No one returns my call. I have wasted a great deal of my time calling the bank and no one can find my money!! When I call the bank they just pass me on to another csr with no results!! This bank has the worst customer service I have ever seen in my life!!