IN RESPONSE TO REVIEWS

  First let me say about the partial payments, bi weekly and  payment change date comment tht was made,

 You can not change your due date . Period with any bank you are given a 15 day grace period  which does not mean  that your payment isnt due till the 15th READ YOUR NOTE . Secondly they do have a bi weekly payment but what most people dont understand is that you can make one extra payment a year and still accomplish the same results as a bi weekly payment . You also have to be current and you will be one month ahead when you are set up on the bi weekly payment plan . Partial payments will cause you to get a late fee.   Your payment is due in full  each month on the first , read your mortgage docs.

 

  Ok for the payoff lady , there is an automated payoff line which if you listened to the first message when you call in you would have heard the option to push a number to go to that area.

Lastly  perhaps you people so read your documents before you call bitching about things.  I am sorry that you cant understand why you cant just make payments when you want to but fact of the matter is you signed the docs.

 I have never had any issues sometimes the wait time is long but its that same at any other place i call.