Not Recommended - Very Poor Protection From Identity Theft

Last week the bank sent me an email alerting me to possibly fraudulent activity with my debit card.   Sure enough, the bank had issued a duplicate card to someone who called in by phone.  They sent it to a location over 100 miles from my address.

I called Chase immediately and waited on hold for 20 minutes before a person answered the call.  They transferred me to one department after another.  Each person I spoke to gave inconsistent information about what had happened and what I need to do to fix the situtation. 

One representative refused offer any information but simply repeated that they suspected a family member or someone with authorization to access my accounts had made the purchases.  I do not have anyone autthorized to access my accounts, so this made no sense.  Another representative told me that there was nothng Chase could do in this situatin - effectively that this was my problem to deal with - and offered no assistance.

After being transferred 5 times, the sound quality of the call degraded with each sucessive transfer.  Finally, the voice on the other end was so completely uninteligible, I had no choice but hang up.

I called back and insisted to speak with someone who could help,  after a long wait and multiple transfers to departments, I was told I would have to wait a few days to "see what happens" with the charges and then visit the bank branch where I originally opened the accounts.

It's been 3 days since I discovered the issue.  The bank branch has been closed.  And the identity theft has transferred funds out of my savings and gone on a shopping spree. 

I've been absoluely shocked by the total lack of accountability or aassistance from Chase.  Once this matter is finalized, I will never have any dealings with them again.