Horrible!!!!!!!!!!!!

 

Ive been a Bank Of the West customer for a little over 6 months now and that all changes today.. What a nightmare this has been. I have a simple checking account through them but simple is far from the word i would use to describe my experience. They have failed me everytime I needed them to come through for me. When I opened my account the bank manager explained that if you overdraft your account, as long as you get money in the next business day, your account will not be assessed overdraft fees (35$/transaction) on oct. 6th at 3p.m .i made 3 payments with my debit card online that i knew would overdraft my account. On The 7th i deposited money in the bank around 9am. that should have brought everything back to positive. 1 week later i get a call saying ive acrewed 285$ in overdraft fees.... and that they refuse to help me with any of it. When i explained to the lady on the phone what the bank manager said to me, her reply is simply "well sometimes you get lucky and your transaction isnt processed until the next day, but sometimes its processed right away and you're charged". and went on to say "basically if you would have waited another 2 hours to make those payments with your debit card, we would'nt be in this situation." Well from my point of view, "luck" should have nothing to do with it. This is a professional banking institution and they need to start acting that way. my account is currently suspended there and i have no plans of ever paying those greedy heartless little bleeps.