I Didn't Ask For This

I have had a wonderful relationship with Wachovia for nearly a decade. Recently, they were bought out by Wells Fargo. The transition just took place this week and I am already looking for a new bank.

First of all, WF's website for online banking is ridiculously confusing. Wachovia's website was incredibly user friendly.

The Droid app is absolutely useless. No one from customer service can help me get it to work, and the implication is that it's MY fault.

Then, I find out that Wells Fargo charges $12.50 any time they transfer money from one of my savings accounts to cover an overdraft. I know it is a bad habit, but there are times when I will make a late night purchase, knowing the money is not in my checking account but knowing it's in savings and I can make a deposit the next morning. No problem with Wachovia, but WF uses this as a way to gouge me. In other words, I get charged to use MY OWN MONEY! Wachovia did not charge for this service. 

I called to ask about these charges and to get other information. That was a nightmare. 

First of all, I was on hold for 15 minutes. When I finally got a human on the phone, she was the rudest, most uncaring individual I have ever encountered on a business call. She was absolutely useless. She could not help me get the Droid app to work. She scolded me like a child over the fees, and basically told me that if I didn't like the policies perhaps I should change banks. She did tell me that I could avoid the overdraft charges simply by using my Droid to transfer funds. Which would be great, if the app actually worked.

I have over 10 accounts with WF, with my personal and business accounts. I will be moving ALL these accounts within the week. Sadly, WF could not care less that they are losing my business.