Account Resolution

I went to a local Capital One bank and asked for the TOTAL amount due on my acct for final payment In Full. I was given a total that I thought included the up to date interest. That was a mistake!! I paid the amount in full. A month later received a bill for 2.31.... which I didn't pay bc I had paid in full. A month later received a second bill - threatening now for 4.31. I called Cap One and the second rep I spoke with, after explaining compounded daily interest - duh I think I understand that - it's why I asked the teller for an accurate balance- said the acct could be zeroed and then it would be closed!!! I have had a Cap One since 1985 what a shock to think they would be so dismissive.

Not one to let an issue like this go I called back and asked to speak with a supervisor - finally I spoke with a rational person who understood that I have been a long time customer and would hate to drop this acct over 4.31. The amt was comped back to the acct. I was told it would take 4-5 days to show up and the acct remains open. It's this type of service that we should be able to receive from our banking industry. Lord knows they'll make up that 4.31 in so many other ways.