Penfed Takes Too Long To Process IRA Transfer Paperwork

I called them to find out about the transfer of my IRA account to another bank.  They received the paperwork from my bank, but, told me that they were "running a little behind" and that it would take 4-7 BUSINESS days to get the check IN THE MAIL to my new bank.  I asked if I could have the funds wired.  They said no.  I am very unhappy with their procedures on this matter.  I am collecting almost no interest in their IRA money market account as I wait because they are "running a little behind".