WARNING. DO NOT DO BUSINESS WITH AURORA!

I have had a loan account with Aurora for 20 years. In all those years I have never missed a single month or made a single late payment. We happily and proudly made our final last payment last month and paid off that loan.

Since making that final payment we have been bombarded with phone calls, often 3 or 4 daily, and we have also received a couple of letters threatening us with forclosure unless we 'settle our account'. Unfortunately nobody will explain the problem unless I first give them my social security number which I am not prepared to do on the phone.

Finally we have discovered the problem - we still owe 32 cents on our account! (After 20 years). The postage on the letters they send me is 42 cents each time and who knows what they pay for the phone calls. Even though I have pointed-out how insane this is, they still insist on getting the 32 cents and are threatening to foreclose on my house.

I cannot pay them online because their system will not accept anything less than $49. They want a personal check. I have sent them cash.

Do you want to do business with an organization which is so inflexible, so pig-headed and stupid that they have turned a loyal customer of 20 years into a public critic - all for 32 cents?

Patrick Lane

Dade County, Florida