Hate This Bank

I have been living in the U.S. and banking with Wells Fargo for just under 4 years now and I have NEVER had so many problems in my 48 years with another bank as I have had in 4 years with this one.

My husband moved money out of his mutual funds to his savings account and they lost the money then had the nerve to ask him if he could prove he ever had the money.

I had given my husband a large sum of money before I moved from Canada to pay off bills and they put a hold on it for a few days then into his account with no problem.  My father recently sent me a large check from Canada and I was told it would be on hold for 6 or 7 weeks or I could go through loss prevention etc.  They then told me to travel to another branch and they would be able to do it for me.  I gavethe next branch all the Canadian bank info along with the manager's name and phone number, but that was not good enough.  For some reason they have a problem with Canadian routing numbers.  Why it was okay one time and not the next, no idea.  The teller at the second branch started the transaction but then it fell apart as she realized she could not do it either.  The manager asked for a copy of the check and he would check into it and call me the next day and let me know, however, same result.  My father finally did a wire transfer.  Mind you, a month or so later I received a letter stating that they lost the check......which they NEVER had (only a copy) and they needed me to contact them, which I did and explained it was dealt with by WIRE TRANSFER......which they could not seem to figure out!

I recently decided to open an IRA and they said they would start the paperwork and would call me on a Saturday to sign papers.  I missed the call so I called and left a message....then left another on Tuesday.....and another on Thursday, but no return call.  The NEXT Friday, I got a call stating that I had to come in that night to sign the papers.  I told them it wasn't going to happen and then maybe we should just cancel it.......I was told I needed to come in to sign papers for that too.  She pinned me down to Saturday morning, but when I got there she was not there and I was told the papers were locked in her desk.  Later that day I received another phone call stating the paperwork was on a cart but had not had my name on them so they didn't know.  I said I would be in tonight but again she was not there and did not leave the paperwork for anyone else.  I was asked to come in tomorrow - travelling once again because they cannot communicate!

Looking online at Harborstone Credit Union......boy will they be upset when we transfer all our money.....not millionaires but thousandaires so it should still hurt.