Internet Banking And Customer Service

I inhertied MB Financial after Corus Bank failed and have decided it is time to run - not walk.  Like most I like to use my internet banking to pay everything because I forget to make payments sometime and my payments via MB are guaranteed - Right?  Not so fast buster. 

I was using internet banking to pay my monthly condominium association dues when in August my payment was returned back to the bank for bad mailing address.  I take the blame for this because I did have the wrong treasurer's name on the check - officers change.  I gave MB the correct information and the second payment was lost also.  We put another stop payment on the check and I told them not to worry and I would just try and remember how to write my own check and give it to the association directly. 

Fast-forward to September and the treasurer of my condominium associaiton contacts me to tell me my September payment was returned for "stop payment" except that I never put a stop payment on the check.  MB told me the check was returned by the post office again and they tried contacting the Payee to get the correct information before they intitiated the stop payment.  Hello!  Why didn't they contact me?  Why are they talking about my account with my treasurer?  Aren't their privacy regulations in place?  The response from the phone center was that they don't have to - they have tons and tons of bill payments and they can't possibly contact everyone and it is ok to talk to the treasurer in order to get the payment settled.  Hmmm. 

Fine MB Bank, you guarantee payment on time or you will pick-up the late fees.  MB says "Not so fast Customer!"  My payment is due on the 1st, but I have a 10 day grace period to make my payment.  I set-up my payment for the 2nd of the month.  MB Financial says that if your payment is set-up during your grace period, they don't have to guarantee your payment and they don't have to pay your late fees.

Transfer Your Bank Day couldn't have come at a better time.