Happy To Charge Extra Fees! Alostar Representatives Filled With Major Attitude.

We have had a business account with them and the bank they took over for around ten years.

They left a voicemail at 9:18am to inform that we had a couple small (less than $500 total) checks that we didn't have enough in our checking account to cover.  The rep asked for a call back by noon.

We had between $60,000 and $80,000 in our money market account that is linked to our checking.

We were unable to call back right away, but transfered plenty of $$$ within NINE MINUTES of the voicemail.

At 1:00pm, when we had more than $5,000 in our checking account, they "bounced" both checks and charged us $60.  Of course, we'll be charged even more by the vendors whose checks bounced.

After Nexity Bank had treated us so well for so many years, it's a shame that their representatives treated us only with (major) attitude when we asked why our checks were bounced when we had more than TEN TIMES the funds to cover.  The answer was:  you didn't call like we wanted.

Can't close our account right now (too many checks with all of Alostar/Nexity info on them), but at the next opportunity (a few months from now), we will definitely do so.  Too bad that for $60 they are willing to lose a profitable, long-time customer. :-(