Customer Service Reps Are Bullies!!!

I have banked with Flagstar since it entered the Indianapolis market.  I went there for the very good(at that time) interest rates on deposits/CD's.  I have always had trouble with most every transaction I have ever had there: opening a new account, purchasing a cd, rolling over a cd, opening an IRA, opening health savings account was a total fiasco.  Each transaction took so much time that I missed appointments because of the ineptness of the clerk.  In addition to the excessive time that each transaction took, the clerk(s) had to have help, seemed to not know how to do things and in the case of my HSA, the idiot set me up with an IRA account instead of the HSA and I had to devote an entire day straigtening that mess out with the home office in Michigan. I already had an IRA, had funded it to the limit for that year, and when the idiot placed my HSA funds in an IRA she nearly caused me to have a taxable situation with penalties obligation with the IRS. I caught this major screw-up, no one else did including the higher up idiots in Michigan.  Now fast forward to this year when I need to remove funds to make a major real estate purchase I was insulted by the clerk/bully when I refused to take out a mortgage.  I didn't want or need a mortgage, I was paying cash and didn't want a mortgage. This bully got very loud with me when I refused his "car salesman" approach to convince me otherwise.  I got MY MONEY to make my purchase and didn't give in to his strong arm tactics.  A few weeks after that my IRA cd matured and when I went in I requested a different clerk I was confronted by "MR car salesman" who grabbed my cd paperwork out of my hands and proceeded to tell me what I was going to do. Excuse me?? My money, my decision! When I asked about current cd rates (too low) he must have seen that I wasn't impressed and he proceeded to tell me in a very loud voice that he was putting my money in an annuity. I then told him to give me back my paperwork and he refused, again telling me that an annuity was in my best interests. I told him, "I don't need an annuity for an IRA because I already have the tax advantages of an IRA". As he turned to walk away I reached for and grabbed my paperwork back from him, angering him even further. How dare a woman question him, I guess.  He then berated me very loudly as I left that bank branch.  I then investigated and found another place for my IRA. My new financial institution tried to have them wire my funds to my new IRA and they refused so I had to make another trip to Flagstar. I went to another branch this time and again I was met by three bullies who did everything possible to prevent me from moving my money. Took me over two hours to walk out with my money in a cashiers check.  I have some additional cd's there and when they each mature I am out of there!!!  I will not be treated in the manner that I have been by them or any other bank.  Their employees are not properly trained, except maybe in Gorilla tactics.  They even want a "star rating" before letting me post this....Flagstar deserves NO STARS!!!