Sunday, November 6, 2011 - 5:03 PMCapitol One Outsourcing
Capital One Direct Banking 
(
2 stars)
I hate Captiol One's outsourced customer service. They flagged my account for fraud and I had to call and clear it about 6 times before it actually got cleared. Each time someone in the Phillipeans wasted my time with their bullshit like "Thank you for calling Capitol One today. How are you doing today? I sorry to hear that Ms. XXXX. Let me just go ahead pull up your account. I see here that there is a hold on your account. Ok, I can certainly assist you with that today. Let me get a fraud protection specialist on the phone with you today so that we can g ahead and resolve the hold on your account, maam. Let me go ahead and ask you a set of one to three questions and then I can go ahead and pull up your account to see what is happeneing with it today."
AH! Just get to it already!
7
kimmikens1 posts since
Nov 6, 2011
Rep Points: 7
1. Sunday, November 6, 2011 - 6:38 PMJust tell them you want to close your account then you will be transfered to an american call representative. They don't know english well enough in the Phillipeans to convince you not to close your account. After the transfer explain to the american what you want.
1
