An Open Letter To Capital One Bank

The following is the text of a letter being mailed by me to Capital One Bank first thing tomorrow morning:

Dear Capital One Bank:

You're fired!

Effective immediately, Capital One Bank has lost the privilege of servicing my banking needs.  I request that you immediately close my remaining Capital One bank accounts.

I will no longer tolerate the poor customer service that I have consistently received from the banking side of Capital One.  Your representatives have been rude, unhelpful, and, at times, argumentative.  On more than one occasion I have been given incorrect information and representatives have failed to do what they said they would do.  Most recently, a representative admitted making a decision affecting my accounts based not on bank or industry policy, but on their own opinion of what they "didn't like" and what they "felt like doing" when reviewing my accounts.  Behavior like this cannot be rewarded with my continued banking business.

Please note that this decision affects only my banking relationship with Capital One.  My credit card will remain open, as I have always received great service from the credit card division.  It is amazing to think that that there is such a disparity in service received from the two divisions of the same company.  Perhaps the credit card representatives should be teaching the banking representatives how to respect and retain customers.

Thank you in advance for promptly closing my accounts.

P.S. If you think I will be keeping my ING Direct accounts, you're very wrong!