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Thursday, November 10, 2011 - 5:11 PM

Bank Of America

Bank of America (1 stars)
I have had a serious issue with Bank of America sending my bills to the wrong address, which cost me a lot of money in late fees on credit card payments. They refused to adjust the late charges. The man I spoke to in customer service proceeded to lecture me on my adult responsibilities.

In addition, the new credit card they sent me did not arrive and when I called their customer service to ask about it, they said they would have to cancel it and send me another one. So I was without the use of a valid credit card for over a week. When they sent the second card, they had already authorized it before it reached me, so while it was in the mail it could have been stolen and used by anyone. 

I have an online account with them and they accidentally deleted it, or so they claimed.

Goodbye Bank of America. I have had more than enough. I am going to move all my money (over $100,000) to a bank that respects me as a customer and as a human being.

If a bank like that actually exists.

 
10
poorrichardpoorrichard1 posts since
Nov 10, 2011
Rep Points: 10
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