"How Can We Frustrate You Today"

  I do a lot of banking.  I've been with PNC for many years, have lived in the same location, and am what the banks refer to as a "preferred" customer.  Nevertheless I am frustrated with this bank at every turn.  Any time I need to do something different form direct deposit or ATM withdrawal, I get caught up in mass amounts of red tape that waste a lot of my time.  For example:

  Depositing a check from Canada (even though it is in US funds)?, we'll send that back to you in the mail to you twice because the high school students we have as branch managers can't process a check.

  Depositing a check made out to someone else and endorsed over to you?  Better bring every person involved to the bank with more proof of who they are than they can carry.

  Depositing a tax return made out to you and your spouse (with both you and your spouse's endorsements)?  Go to Walmart check cashing...

  I'm not joking about any of these.  I have been advised to go to Walmart by my PNC branch manager for my banking needs.  The only good thing I can say about PNC is that they are a little better than Bank of America (which twice placed improper holds on my account, freezing all assets and bouncing checks until they figured out their error).