This Bank Is In The Stone Ages

I called to find out how to change my debit card pin because I didn't want the one they sent. They said I had to come into the branch to have an employee change it so I went in the next day. The teller said there are only two employees who can change the pin numbers and they're both out for the day but if I left the new pin with him, he would make sure it was changed by 10:00am the next day. Two weeks later, it still wasn't changed so I called and told the person who answered the phone of the problem. She said she could change the pin right away so to give her the new pin. I gave it to her and she said, "Oh, it looks like both of the ladies who can change it are away from their desks, I'll have them change it and give you a call back." Did she not just tell me that SHE could change it right away?

I got a call the next day that it has been changed so now I have to do something about this issue since I don't feel it's appropriate for all of these people to have my pin, and to change it, I still have to give it to a branch employee. I guess they never heard of that new fangled machine where account holders enter their SECRET pin.

Also, this credit union doesn't have an ATM machine and is not open on weekends. They have a slot to drop transactions into, but when I make a transaction, I don't want to drop it in a slot. I give it two stars because they still have 4% for rewards checking.

ETA: I almost forgot, in order to use their free billpay, you have to agree to: " Bill Pay service is FREE as long as it is used to make bill payments, however, if you do not make a minimum of four bill payments each month after sixty (60) consecutive calendar days your Bill Payment access will be removed." It would be nice to be able to pay one or two bills as needed.