Gifts For Banking

I opened two $25k gifts for banking CD's, I did receive the promotional rate. I have another CD at IgoBanking, yet they are asking for my proof of address to be mailed to bank? CSR stated don't worry, but I sent it anyway to make sure that nothing holds up the process.

Initially, I was told by CSR that a few days afte the account was funded, would receive an email to select gift, and gift would take up to 3 weeks for delivery. Today, I called, since it's been 4 days since funded, I was told that the email to first select the gift will take 3 weeks and then up to 3 weeks after ordering, for delivery.

I was hoping to have these gifts for Christmas, but does not look like that is going to be a possibility, if in fact, it's 3 weeks to first receive the email to select a gift! The CSR advised this is stated on the website. I've looked thru the FAQ and do not find a 'timeframe' of when the email will be sent, it merely states, after the account is funded you will receive an email. It should be clarified on the website that it will be up to a 6 week process to select and receive the gift.