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Tuesday, November 29, 2011 - 2:23 PM

Exorbitant Fees And Poor Customer Service

Lake Michigan Credit Union (1 stars)
I have been with this bank over 10 years and their service continues to decline while their fees continue to climb.

 

No longer a fan!  Potential customers beware!!  Their fees will rake you over the coals and their client service representatives are anything but friendly.
6
glveltingglvelting1 posts since
Nov 29, 2011
Rep Points: 6
1. Tuesday, March 27, 2012 - 10:31 AM
Hello glvelting,

It sounds like we dropped the ball.  We consistently price to beat the market in terms of lower fees and better rates - we shop all local banks and credit unions frequently to ensure this is the case.  (In fact, a comparison of our rates vs. the "Bank Shop" grid in the Grand Rapids Press' Business section shows we're top of market across the board)

Can you share more specifics about your concerns?  If there is an opportunity to improve, we want to hear from you!  Please email me at members@lmcu.org or send a private message here via this website.

Sincerely,

Bill Clancy, LMCU Member Services
1
LakeMichiganCULakeMichiganCU5 posts since
Jan 3, 2012
Rep Points: 11
2. Tuesday, March 27, 2012 - 11:07 AM
LMCU: Please also address the concerns by KHurley1978 down below.
1
51hh51hh623 posts since
Jan 16, 2010
Rep Points: 3,066
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