You'll Get Better Service Burying A Tin Can In The Back-Yard

Hands down the worst bank I have ever had the displeasure of dealing with. The down fall was immediate when First Niagra bought my old bank (Harleysville National)... First Niagra "automatically changed accounts to different types" started charging monthy service fees, and minimum balance fees on account that previously had none... the service at the branch level was poor too, tellers and managers just shrug and rol their eyes "that's just how it is" this bank changed my accounts started charging fees and when confronted about it... they kept the fees and threatened to turn me over to collections for the negative balance on one of my accounts (YES they charged enough in "new" fees to run my account into the negative. There Idea of customer service was to keep the money and offer to forget about the negative balance.... I would not ever consider doing business with this bank again... EVER

If I could have given a 1/2 star I would have