Customer Service

Ever since M&T took over Wilmington Trust, It has been a big hassle. I called about a $400+ fee that had showed up in my account, and after being redirected  three times, was told it was happening to everyone that day!? Got a promise of a call back.....never got one, but at least the fees were taken off. Also, had about $2600 worth of checks returned with no explanation, with available funds over the returned amount....had to call 6 times to get a response.... said they would call back...they never did. Just got charged $175- in fees for this...one month later....called customer service, gave me a boss at my branch in Newark, DE....he was mad they gave me his direct line! Had an assistant call me 7 hours later...said he didn't have time to look into it till after the weekend. My guess is he won't.

Running a business is hard now, and having to check your account daily for bank errors is getting to be a hassle, especially when you know they don't care. I really miss the stellar service of Wilmington Trust. They were such an asset to my business...M&T is a bad liability.