RE: Cancelling Our Business Checking With Them After 10 Years And Millions Of Dollars Go Thru The Account

Union Bank refused to help me in resolving my issue with their Businss Visa issuing Bank, First BankCard.  We've had the card for five years, have never had a problem till now.  As a result, I am cancelling my account with them.  We've been with them for ten years.  We deposit about a million a year with them.  It feels good to leave them for they don't deserve our business.

 

 First Bankcard, violated my "charge back right" due to their mistakes in the investigation process.
The total amount of $3800 charge back was credit to my visa card on 08/24 based on my supporting document (50 pages)  However, when the merchant contested, he didn't even need to submit ANY supporting documents to back up his claims, my bank decided to charge me $3800.  this amount was the last payment for a web design project.  The vendor was incompetent to complete the project.  After five missed launched date, three month delay, and  major errors and bugs that he was not able to fix, we gave up.  We have all the documents to prove my claim.  What stunned me is that First BankCard did not ask the merchant to submit his claim (that he delivered a functional site to prove that he has run real test orders on the site, or he's fixed bugs and errors we pointed on 7/5/11, when he claimed the site was ready on 7/2/11.  When is even shocking is that First Bank Card told me I still don't have the proper documentation after submitting all they've asked me for the case, however, the merchant didn't have to prove his claim with one single documents.