Horrible Service!!! 45Minute-1Hour On Hold To Talk To People Who Are Rude Or Just Clueless. They're Not Paying My R/E Taxes.

 

   Flagstar bought our mortgage in August, then they didn't not pay our real estate taxes (which we pay in our mort payment to them). After getting delinquent tax notices from the town we called flagstar only to be left on hold for an hour. When a rep finally got on the line she was rude, took our info and told us someone would get intouch with the town and us. It's now a month later with no call to the town or to us & no tax payment to the town... I've called Flagstar 3 more times enduring forever hold times & clueless reps with no info to tell me. I have now had to pay the tax money ($1,700+) to the town out of my pocket so we dont end up in the news paper for non payment of taxes. All it would take for them to fix this is a phone call to the town tax collector to fix this in their system, ten minutes of time tops. I don't see what the problem is, four times on the phone & one month's time could not get this fixed???  

  If this isn't fixed by 1/11/12 I am going to sue them in small claims for my extra payment & a days pay, get a judgement and then have the judgement  executed by the sheriff on their local branch, I'll take cash, the furniture up to the value of my judgement. I'll alert the newspaper & TV news before hand, watch for this on youtube.

  BTW, I would've had no stars, but that wasn't an option.