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Saturday, December 24, 2011 - 7:28 AM

They Won't Let Me Have My Money

American Express Bank, FSB (1 stars)
When I first requested that my money be transferred to my bank account that I funded the AX savings account with, they made me verify my account by depositing money to my account and then having me enter the amount. After I verified my bank account, they transferred my money the next day. Well, due to Birthday and Christmas shopping, I had to request another transfer of my money (It says that you can have up to six transfers per month and this was my second). Well, I assumed that my money would be transferred just fine because the first transfer went smoothly, but no, I discovered after I recieved 3 overdraft charges from my bank that they dropped the ball. When I called to report the failed transaction, the girl said that they needed "more" verification from my bank to transfer more of MY MONEY. I told her that is ridiculous if you have already transferred my money to the account that I have already previously verified to refuse to transfer money to that account the very next day. So, I told her to close my account on December 17th, at 12:23 am. I recieved an email on the same day stating that it would take 2-3 days to recieve my money and I checked my account with AX and it showed a zero balance. I patiently waited until today, December 24th, and when I called the young girl, Jessica, said that they talked with my bank on December 19th, and were informed that my bank account was closed WHICH IS A BOLD FACE LIE! They now refuse to send my money in a check, because of policies and procedures? This company stinks, it was not worth the forty cents interest that I made in this nightmare and now because of the holiday they say that they won't be able to do anything AT ALL until December 27th. If you are certain that you won't need the money that you put in savings and are happy in taking risks that you may never see it again, then by all means, use AX.
14
old2new2011old2new20111 posts since
Dec 24, 2011
Rep Points: 14
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