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1. Tuesday, January 3, 2012 - 10:11 AM
Hello,
I work for Lake Michigan Credit Union, and am very sorry to hear about your bad experience with us.
Based on your username on this site I was unable to determine your name otherwise I would have reached out to you directly. However, I would like to connect to see what we can do to "make it right." I've just sent you a private message with my direct phone number and email address - I hope to hear back from you soon.
These last few comments are not directed specifically back to you but rather to clear up any confusion over a couple items in your original post:
Sincerely,
Bill Clancy
Director of Retail Strategy, LMCU
I work for Lake Michigan Credit Union, and am very sorry to hear about your bad experience with us.
Based on your username on this site I was unable to determine your name otherwise I would have reached out to you directly. However, I would like to connect to see what we can do to "make it right." I've just sent you a private message with my direct phone number and email address - I hope to hear back from you soon.
These last few comments are not directed specifically back to you but rather to clear up any confusion over a couple items in your original post:
- Online Banking Log In Credentials - we do offer both a username retrieval (if forgotten) and a password reset function online that do not require a call to our Member Services Dept. Additional details on both can also be found in the FAQ section of our website at lmcu.org/help
- Our 24x7 Call Center is offered 24 x 7 x 365 - weekdays, weekends, holidays, etc. someone will be there!
Sincerely,
Bill Clancy
Director of Retail Strategy, LMCU
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