Worst Web Site And Telephone Banking Of Any Bank

First, a little about me.  I have a lot more accounts than the average person, and when I use my local PNC branches, they are as good as any bank I use.

Before the purchase of National City, most of my accounts were NCB, but I also had accounts with PNC opened online.  I now have two personal checking accounts, a savings account, two personal credit cards, one business checking account and one business credit card with PNC.  If you include the rewards programs I need four separate logins to view my information.  For comparison, I have more accounts at Chase, but I access everything on one page with one login.

Today I attempted to pay a PNC credit card from a non-PNC checking account that previously required a fifth login under credit card services, if I remembered not to click on a similar dead link.  With no notification at all, that service was eliminated sometime after my last payment.  To make a credit card payment I had to use the telephone system which gives everyone an error message the first three times they enter the last four digits of the CC account number.  They you select option 3 and enter the full account number and can use an outside checking account if you enter all the numbers quickly.  If you are a sixty-something customer like me rather than a teenager who does texting all day, you may not make it.  Customer service is aware of these problems, but if you pay by phone with a human being a $10 fee is charged.