Absolutely A Joke Of A Bank

November 11, 2011 I submitted an application for a mortgage loan to purchase a home. I was told everything was ran by the underwriter and looked good. With a ratified contract on my home and a ratified contract on the home I am buying, I thought things looked really good. Not for long. I get a phone call at ten pm at night, four weeks later telling me there is a problem. I knock myself dead trying to get the information to these clowns to no avail. The emails become less...no communication. No phone calls. Everything is on me. 

Long story short, after seven weeks of dealing with this bank...my Realtor...not me, is sent a quick email stating that they can't do the loan. I am the customer, not my Realtor and I get nothing! I shared many a phone call with this bank over a seven week period and they didn't even have the courtesy to call me to tell me they could not do the loan.

They cared nothing about my position or that of my buyer. To tell me they could close a loan in eleven days and then jerk me around for seven weeks...shameful at best. 

My advice to anyone looking for a mortgage to purchase a home...keep looking. This bank does not want to lend you money and has absolutely no respect in regards to your life, your feelings and what position they put you in due to their inability to be straight from the beginning. If you can't do a loan, you can't. You don't string families along for nearly two months and pull the rug out from under them when it's time to close.

If there is a hell for banks, I am certain Acacia will be first in line.