Terrible Credit Union

I have been with Pinnacle FCU since 1993.  Used to be a great Credit Union, but is 100% horrible.  When I call the credit union you can clearly hear member services pick up & then hang up.  They have very few people to answer calls, so you can't call the credit union if you run into any issues.  I have complained about member services hanging up on calls.  But no one cares or has fixed.  After 8 times calling back, I finally got someone to answer.  They advised phones systems & possible disgruntled employees...