Not What A Bank Should Be....

Unfortunately the Bank of America is just another over-sized, uncaring, out-of-touch corporation with little empathy for it's clients.  If you don't believe that then just try to call them on the phone and speak with someone in a timely manner....... it's impossible.  That's the corporate mentality that is so pervasive in the US today.  Gone are the days of the small town banks who actually want and desire to provide a good product.  Welcome the days of the giant corps that have phone trees as long as your arm so that they can avoid personal attention.  Bank of America epitomizes this.  If, after working toward the end of your arm and you still have the patience, and you actually get to speak with a human being be prepared with your second language because the person who answers will undoubtedly be speaking theirs, and it won't be english.  Also, expect them to be sitting at their desk in Pakistan or Mexico because they won't have a clue about your locale and thats the exact approach they will take to solving your problems.  But they will apologize profusely because it says so in the customer relations handbook.  It won't do you any good though because they still won't be able to help you.  So, in conclusion, if this is the type of service you desire then by all means bank with the Bank of America.  If however you actually want to speak with the entity that holds all YOUR money and get answers directly and helpfully, then I strongly suggest you try to find the smallest local credit union you can find and do your business with them.  That's where I'm headed! ........