Poor Service And FEES GLORE

Wish there was a rating selction for "0" stars.

Be ready for crazy fees on everything.  4-6 day holds on all deposits over $500 even if you have thousands above your deposit in your account.  If you have one deposit of 2 checks with a total over $500, you'll have a 4-6 day hold.   I’ve deposited these checks for over 5 years when this was a local FCU without a hold.  Now Apple puts a hold on the check because you walked into the branch.

Want to transfer funds to another bank?  Well there is a huge fee for that.  Receive electronic transfers from other banks; there is a hold on that.

Have more than one account (i.e., personal, business, joint, etc), you can only have one bill payee account per SSN#.  This makes it really difficult to address your business tax needs. 

So you want to talk to someone because something isn't right with your account?  Good Luck with that!  Call that local number, enter your account number, enter your pass code, listen to this huge menu selection, finally press "0" for operator, get music, then a ring, cool, your call has been transferred.  Then you discover it’s a recording asking for the very same info again, enter your account number again, enter your pass code again... it’s a joke, you’re in a loop never to reach a sole… until you call the 800#.  Now that you have that real "person" they are not authorized to help you because you are to stupid to have a checking account, "please bring your copy to our branch office" to discuss this".

This place is a mess