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Big Banks Struggle To Help Customers On Twitter

Wednesday, January 11, 2012 - 2:10 PM
Have you tried to get customer support from a bank via Twitter? If you haven't, there probably isn't a reason to start. This NYT Bucks blog post reports on a study that shows the issues of Twitter being used for customer support:
The analysis found that over all, the banks did not do a great job of resolving complaints via Twitter during the study period.

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Ken TuminKen Tumin5,473 posts since
Nov 29, 2009
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