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Tuesday, January 17, 2012 - 11:28 AM
(1 stars)
New Online Banking
The Canandaigua National Bank and Trust Company (1 stars)CNB Launched a new online-banking system in November of 2011. Given the array of systems out there, I can't imagine where or who designed this cumbersome, slow and graceless system. My biggest complaint is the speed - because of my husband's work, we have Roadrunner Extreme - but with this site I have plenty of time to tap my fingers as I wait for a page to load - assuming it will. Like all "changeovers" there seem to have been some bumps, but most distressing is the missing data - like statements, check images, etc.
So, it's slow and missing data, but if that isn't enough, there's the look of it: this site has all the grace and beauty of "early PC." It brings to mind a home-made data base for managing video store VHS tapes. It doesn't dovetail with the commericial end of the bank's website at all. In short, it's a clunker to look at. Then when you pull up past statments, the images are so small they're hard to read and there's no mechanism to increase the size - or to print or download them!
I understand the bank was under the wire to secure their old site after a cyber-hacking bilked the town pf Pittsford out of more than $100,000 but surely there were other experts they could have approached - call Bank of America, M&T, Citibank, HSBC, any other bank! Find out who built their sites and hire them!
It looks as unprofessional as it feels. Perhaps it's as strong as Fort Knox, but the speed and other issues will send me to a compeitor and I doubt I'm the only one who feels this way.
So, it's slow and missing data, but if that isn't enough, there's the look of it: this site has all the grace and beauty of "early PC." It brings to mind a home-made data base for managing video store VHS tapes. It doesn't dovetail with the commericial end of the bank's website at all. In short, it's a clunker to look at. Then when you pull up past statments, the images are so small they're hard to read and there's no mechanism to increase the size - or to print or download them!
I understand the bank was under the wire to secure their old site after a cyber-hacking bilked the town pf Pittsford out of more than $100,000 but surely there were other experts they could have approached - call Bank of America, M&T, Citibank, HSBC, any other bank! Find out who built their sites and hire them!
It looks as unprofessional as it feels. Perhaps it's as strong as Fort Knox, but the speed and other issues will send me to a compeitor and I doubt I'm the only one who feels this way.
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