Awful Random Fee Charges, Complete Liars On The Phone

Horrible bank!  First of all, remember where you opened the account. Because they don't have a headquarters and customer service is worthless. They will respond to any question you have with "you need to go to the branch where you opened the account". If you moved, tough luck, other branches CANNOT HELP YOU. Customer service main numbers CANNOT HELP YOU. Calling the branch CANNOT HELP you, you have to physically go there. 

 

Second of all, what you see in your statements is not really what happened. So when a statement shows you had a balance on a certain day, that may or not may be true. They will charge you fees, even though your statement shows you never went under. And when questioned they say that their ledger shows you went under, but it won't match your statement, sometimes being off by a week. And when you go to the branch to see "their" ledger, it will have even different dates from what customer service tells you.

 

Thirdly, KEEP YOUR RECEIPTS! I have multiple charges where I see I got charge underage fee because a transaction happened on a day EARLIER then when I actually swiped the card. These are easy to get rid of, because when you show the receipt to the personal banker, they will take off the fees. 

 

Fourthly watch your deposits. If you get paid on a Monday and you call and ask if it cleared, they will say yes. If you charge your card let's say 5 days later, they will back date that to before you got paid so it looks like you used your debit card BEFORE you got paid and charge you a fee. IF NOT caught, you will be paying a lot of fees. If caught, the best they do is say we are sorry, the "system" made a mistake, they will, however refund you the fee (sometimes). 

 

Not trusted, steer clear!!!