Terrible Customer Service - Don't Expect Any Competence

If I could give them a 0, I would.

Upon purchasing a used vehicle in Sept. 2010, we were instructed to use AFCU for our loan. We were approved without issue and offered a decent interest rate. The staff in office was super friendly and courteous.

It's been downhill from there.

We purchased a home awhile ago now and as a normal moving procedure went to transfer our cars registration. My car went extremely smooth with a bank we used to have in PA, my husbands car; however, has been a nightmare.

WV DMV asks you to fill out a paper with the lien holder's information and fax number for them to request title. I called AFCU and they instructed me to deposit $20.00 into our account we had opened to take out a loan. Easy enough. I set up the transfer with our local bank, which took a few days, but no biggie.

I waited a few weeks and decided to call my DMV since I had yet to hear they received the title. They had not. So I called AFCU and they proceeded to tell me it is held by a 3rd party and it would take 30 days. So I waited some more.

I let the 30 days pass and forgot to call until about a week after that. DMV still had received nothing. I called AFCU again and proceeded to get the first of many "runaround" calls.

I got a different answer every time I called, but according to the majority it should only be a few more weeks, the 3rd party company "must be" backed up. Okay, fine.

Can you see where this is going? Still no title received by the DMV. I call AFCU AGAIN and finally was able to get to someone who knew what they were talking about. They instructed me that the reason I had yet to receive it was because I had not deposited enough into the bank account..it needed to be $25.00 not $20.00 because there needs to be $5.00 in the account at all times to be in "good-standing". Well that's nice to know NOW!

So by this time we had switched to another bank, so I had to set up THAT account to transfer the $5.00. Which I did. They instructed me that it would STILL take 30 days. Fine.

Guess what? It's been almost 60 days if not more and I am STILL without title.

If any AFCU customer service sees this, please expect a ton of phone calls for the next week+ until the DMV has my title. I am tired of not driving my car because of your incompetence!! Get your **** together!!