Back to Bank and Credit Union Reviews
Reply
Monday, January 23, 2012 - 1:18 PM

Credit Union Took Dormant Fee But Neglected To Notify Customer.

California Pacific Credit Union (1 stars)
On December 16, California Pacific Credit Union located in Concord, Ca. sent a letter saying that my husbands account was in a Dormant Status. This means that we did not have any activity with the account, no deposits or withdrawls. Because of no activity, the Credit Union is going to start taking a $10.00 a month Dormant Fee until the account is reacticated. I told my husband that after the new year I'd send the Credit Union a check.

About the second week in January we get a statement from the California Pacific Credit Union. The statement date is from 10/01/2011 - 12/31/2011.

A $10.00 Dormant Fee was taken on 10/31/1022. A $10.00 Dormant Fee was taken on 11/30/2011, and of course a $10.00 Dormant Fee was taken on 12/31/2011 just 15 days after sending the Dormant Account Status letter.

The Credit Union gave no comment as to why Dormant Fees were taken in October and November.

The account is now closed.

Whatever happened to "The Credit Union will notify you at your last known address prior to imposing any fee as required by law" ?

You owe my husband the $20.00 you took for October and November. As a courtesy you should give back the $10.00 for December.

 

 
1
LookitupLookitup1 posts since
Jan 23, 2012
Rep Points: 1
1. Monday, January 23, 2012 - 10:07 PM
Well, the account is closed now so too late -- but you should have contacted them immediately and aksed if they would please reverse any fee, and you should have made an immediiate depost to make it active. It sounds like after getting that notice in mid-December, as of mid-January you still had not made the deposit! You don't seem to have taken the notice seriously nor to have contacted them. 

They did give you the notice of a fee being imposed -- when you opened the account and got the fee scheudle -- I'm sure it was on there, I've never seen a bank of CU that did not have it. Dormancy rules are set by law, although the financial institution adds on a fee. You are confusing that legal requirement for them to notify of a fee with actually taking the fee out.

I do agree that they should notify before taking a dormancy fee, just to give you a chance. But I don't believe they have no legal duty to do so as long as you are notified of the fee possibility on the fee schedule. And they did notify you in mid-December, but you did not act. Since you get only a quarterly statement, it is possible none of those months would have been hit with the fee if you had acted in December. Nonetheless, it is very possible the CU would have reversed them -- I got hit with one once, and they graciously reversed it when I immediately made a deposit. They do not have to do it, and certainly not all will, but many or most will do so if you act immediately, showing due diligence.
5
me1004me1004235 posts since
Jan 16, 2010
Rep Points: 1,430
Reply