Open A New IRA Account

 I have been a Melrose CU customer for a long time. A year ago I tried to open an IRA account by transfering $15,000 from another institution to MCU. I received the wrong application. I called on three different occasions and spoke to two different representatives explaning the problem. They emailed several applications that were incomplete.I finally gave up and left my money where it was. Frankly I have the feeling that these people can't handle the flood of people seeking higher interests for their money. WHAT EXACTLY IS THE PROBLEM?!