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Thursday, January 26, 2012 - 4:10 PM
(1 stars)
Proficio Has Poor Customer Service
Proficio Bank
(1 stars)My husband talked with one loan officer and she was really nice to him. She called me to get financial information from me to give me a quote. I told her that I never heard of Proficio and that I wanted more information. She did not like that answer and started being rude to me. Telling me that I was going about this all wrong. I told her that we were not interested in this company. Then today I received a call from another loan officer and he told me that I was rude and told me he did not care if I became a customer at the end of our conversation. Never in my life have I had people treat me with such disrespect and tell me that they did not want me as a customer. I decided that I would go with another company that had better customer service. I would not recommend this company to anyone. I have never had a person call me and then tell me they wanted to educate me about mortages and that they did not care if I became a customer. Customer service should be number one with a company and there no one should ever be told that they are not wanted as a customer.
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